Refund Policy

Services/Products follow the same principle as software- once opened or downloaded, it is a final sale. Due to the nature of services, all sales are final and non-refundable. By processing your order and submitting your contact information, you are entering into a binding purchase contract. This has been done to protect the integrity of our services from fraudulent activities.

Since Vignasoft Information Technologies delivers irrevocable goods, we do not issue refunds once the order has been built and fulfilled. As a customer, you are responsible for understanding this upon the purchase of any services from our site and our representatives. We do realize, however, that every order is unique, and exceptional circumstances can arise with regard to the character of the product and services we supply.

Therefore, we do honor refund requests for the following reasons:

  • Non-Delivery of Product/Service: Due to mailing issues of your e-mail provider or your mail server, you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days of the purchase date. If we do not hear from you within that time period, the product will be considered received and downloaded;
  • Download, Decompression or Unzipping Issues: If you are having problems while downloading a product or decompressing/unzipping the file, please contact our Technical Support department within 7 days of the order date. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to seek assistance for downloading or unzipping your file within 7 days may result in a refund decline;
  • Major Defects: Although all of our services are thoroughly inspected before delivery, unexpected errors may occur. Such issues must be submitted to our Customer Support Team. We reserve the right to rectify the error or defect within 72 hours. Product/Service Not As Described: Such issues should be reported to our Customer Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product/Service is not as it is described on the Invoice. We reserve the right to rectify the error within 72 hours. If the error cannot be rectified within 72 hours, a refund of the partial amount paid will be issued.
  • Please note that we do not bear any responsibility, and therefore do not honor any refund/return/exchange requests, based on incompatibility of our products/services with third-party software or the results of a particular marketing program.
  • I authorize to charge me in full for any services/products purchased from Vignasoft Information Technologies Inc.
  • I further affirm that the name and personal information provided on this form are true and correct.
  • I further declare that I have read, understood and accepted business terms as published on their web site
  • By placing an order from Vignasoft Information Technologies Inc., I agree to pay in full.

Mail resume to:


HR, Vignasoft Information Technologies, Inc.,

1024 Iron Point Road, Folsom, CA 95630.


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Phone: (916) 296-8070


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We specializes in custom application development and programming projects